Howards Solicitors launch online feedback system
Howards Solicitors Online Feedback System
We are delighted to announce the full launch of our online feedback system. All clients are now encouraged to leave us feedback about the service they receive from either our Manchester or Macclesfield offices. Inspired by the wall full of ‘Thank You’ cards & letters in our reception, our Digital Marketing partner Invest in Digital suggested we modernise the process of finding out what our clients think about Howards Solicitors and maximize the amount of feedback generated.
The huge number of cards and letters we have received over the years have certainly benefited our business. They have confirmed to the business and staff that what we do day to day is valued and appreciated by our customers. They have also demonstrated the great work we do to any new or existing clients that visit our office since they have pride of place in our reception area.
Over 90% of our legal work comes from existing clients returning and personal referrals & recommendations, so knowing our clients are happy with the legal service we provide is vital to our ongoing success.
Our new online feedback system will make it easier than ever to generate feedback. Regular client feedback is essential as it allows us to understand what we are doing right within our business, but more importantly if something does go wrong at least we have the ability to know about it straight away, the opportunity to investigate and understand what has happened, rectify it and hopefully stop it from happening again.
We have made the feedback process as easy as possible and the entire process can be completed in under a minute at www.howardssolicitors.co.uk/feedback.
A few examples of the fantastic feedback generated through our online feedback portal already:
“Guys, Thanks for your advice on the lease and all the other legal queries I had, you made it all quite painless.”
“I am always impressed by how well they understand my business and what I am seeking to achieve.”
“Thank you so much for all you have done to clear my son Steven’s name and allow him to be back home with his daughter and the rest of his family.”
“NOT GUILTY VERDICT. As you said guys, it is all about presentation and preparation!! – Howards Solicitors – an excellent service thank you!”
Howards Solicitors have offices in Manchester & Macclesfield and specialise in Criminal Defense, Road Traffic / Motoring Offenses & Personal Injury Law.
Details about the author:
Oliver Gardner is criminal Solicitor and Director at Howards Solicitors with offices in Manchester and South Cheshire. Oliver is a committee member of the Criminal Law Solicitors Association and is trained in psychotherapy to level 3.